CALUMET PHOTOGRAPHIC LIMITED
Customer Complaints Procedure
Our commitment to customers

We aim to ensure that:

• Making a complaint is as easy as possible
• We will treat your complaint seriously
• We deal with your complaint promptly and in confidence
• We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide.  It can be about anything and could include:

• When we do not deliver a service on time
• When we give you the wrong information
• When you receive a poor quality service
• When you have a problem with a product or service you have purchased from us
• When you have a problem with a member of staff

How to make a complaint
If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below:-

By email: customerservice@calumetphoto.co.uk
In writing to our Customer Services Team at Promandis House, Bradbourne Drive, Tilbrook, Milton Keynes MK7 8AJ

By phone to our Customer Services Team on 01908 843040

By fax to our Customer Services team on 01908 370615

In person at one of our branches

Response times
Your complaint will be fully investigated.  We will endeavour to acknowledge receipt of your complaint within 2 working days and to issue a full response within 10 working days.

If there is likely to be a delay in responding we will keep you informed of our progress.

If you are unhappy with the response you can contact our Managing Director at the Promandis House address given above.

Comments
We are happy to receive any other comments on our service to customers.  Please contact us in any of the ways mentioned above.  Alternatively you can email us from the contact us section of our website.